Shop and Appointment Policies and Procedures
We can’t wait to meet you!
Thank you for scheduling your appointment at Gilded Social! We're thrilled you've thought of us to outfit your big day.
Here are a few bits & tips before you arrive. If you have any questions or need more information, don't hesitate to call, email, or text us. We're excited, are you excited?
LOOK FOR A BLUE HOUSE WITH A WHITE PORCH & PINK HEXAGON SIGN
We're located next to Elms Pizza at 127 East Elm Street, Granville, Ohio, between Main & Prospect Streets, just one block from the main drag {Broadway} through downtown Granville.
PLEASE BE RIGHT ON TIME
If you're a bit early, please enjoy this wonderful town and hang tight until your appointment time. Since our parking is stacked {more details below}, we don’t want you to block anyone in who may still be shopping.
We've reserved 2 hours JUST for you {1 hour for accessories}, so please call or text us at (614) 271-8257 if you are running late. Due to the nature of our schedule, appointments that arrive more than 15 minutes after their designated start time may be asked to reschedule. We want to be sure you get the full experience!
PARK IN THE DRIVEWAY WHEN YOU ARRIVE
We have driveway parking available for one to two cars per appointment ONLY. We encourage you to all come together to make parking a cinch! Otherwise, please park in the bank lot across the street or a public space on an adjacent street.
A NOTE ON ACCESSIBILITY
Our shop is accessible by stairs only. This historic property was built before ramps and elevators! If that is an issue for you or your guests, please let us know ahead of time.
Shop for your gown like no where else
We are so excited to be able to provide bubbly and snacks for interested guests. You may pre-purchase beverages, cookies, and/or charcuterie to have during your appointment!
Mark your upgrade interest on our appointment form and we’ll book it during our pre-appointment phone consult.
Did you miss our Appointment Upgrade options on our appointment form?
If you miss it on the form, just let us know at least 48 hours ahead that you want book a fabulous upgrade so you and your guests can really celebrate saying YES!
VIPS Only
Due to the intimate nature of our space, please limit guests to only the bride and the four VIPs indicated on your appointment request form. That said, we know that styling can be a group effort, so if this is a deal
The Big Reveal
We also offer a Reveal Appointment for guests who were not able to be present during the actual shopping appointment. If you’d like to schedule a Reveal Appointment for other VIPs who could not join, let us know when you purchase, and we will give you more details and get you on the calendar!
Get the Full Effect
We require panties during fittings, so we suggest wearing or bringing all nude undergarments - shapewear can be helpful. Also, bring shoes the height you intend to wear to get the full effect when you say YES!
Most importantly, bring an open mind and a smile.
GET INSPIRED
Follow us on Instagram for a little inspiration!
SHE’S MAKIN’ A LIST
So we can best prepare for your visit, we want all the intel you can send us ahead of time. No matter if it's a Pinterest board, screenshots from Instagram, or even photos of dresses you've tried on already, we want to see it ALL! Better yet, create an account and a wishlist here on our website, and we'll have those dresses pre-pulled for you, too! The bottom line is, the more inso you send us, the better we can do our homework and the greater chance you'll have of saying YES!
To create a wishlist, click the heart next to any dress from our collection pages and you will automatically be asked to create an account. Create an account, keep clicking on those hearts, and we'll be able to see your picks in real time. So so easy to get us that intel!
CAN I BORROW THAT FOR A QUICK SECOND?
Is there a style you want to try on from one of our designers that isn't in our online catalog? No worries! We may be able to request a sample loan for your appointment AND we can always order ANY style from these collections for you! Be sure to mark the STYLE upgrade on your appointment booking form and we'll get right to work with our designers to bring that in for you.
OUR PRICE RANGES
Our special order bridal gowns range from $2,000 - $8,000 and the majority are priced from $2,500 to $4,000. Accessories start at $150. Prices do not include taxes, fees, or the cost of alterations.
If your budget is $2,000 or under, preview our Bridal Sample Sale collection ahead of your appointment. These may be your lucky finds! Gowns in this collection sell off-the-rack and start at $950. We also sell a selection of our samples off the rack at a discount. Our Little White Dress and Informal Bridal collections may be great to look at too!
ABOUT SHOPPING WITH SAMPLES
Sample shopping means that we have only one dress in each style we carry, so the fit will almost never be what it would be like in the dress we special order just for YOU. But, we will help you envision how it will look during your try on.
COME WITH AN OPEN MIND
MANY of our gowns can be customized by the designer to make it just right for your vision! Don’t be afraid to ask if one little tweak could make the gown exactly right.
PLAN AHEAD FOR AN EASY WAY TO SAVE
Due to rising merchant credit card fees, we charge an additional 3% transaction fee for all payments made using a credit card. However, there is NO additional fee for friend-to-friend Venmo or cash payments! Believe us, we hate this as much as you do.
TEXT TO CONFIRM
Please confirm your appointment via our automated text system! Unconfirmed appointments are subject to cancellation without notice or refund.
EXPERT STYLISTS ARE READY FOR YA
When you shop with us, you will always have both a dedicated dressing area and an expert stylist for your entire appointment. You'll never share space with another group, so you really get a nice intimate experience with your guests! For that, there is a $49 non-refundable reservation fee for every appointment booked, which may go towards your special order purchase during your appointment.
OUR NO EXCEPTIONS CANCELLATION POLICY
Don't forget our NO EXCEPTIONS cancellation policy requires that you provide us with at least 24 hours notice. Our NO EXCEPTIONS cancellation policy requires that you provide us with at least 24 hours notice. If you cancel or reschedule within 24 hours of your appointment time, you will be charged a $150 non-refundable fee for Monday to Friday appointments, $250 for Saturday and Sunday appointments. If you arrive at your appointment and have clearly already found your dress elsewhere, you will be charged the cancellation fee.
We get it, life happens OR sometimes you find the ONE right before you get to us! So if something does come up last minute, please let us know. If you do not show without notice, you will be charged an additional $100 non-refundable no show fee.
We accept cancellations via our automated text system or written communication (email or text) from the bride or the person who booked the appointment. Appointments not canceled via these methods are subject to our cancellation and no show fees. We do not accept cancellations via phone call, voice mail, social media, or third parties.
MEET CHEWY
Our sweet little, hypoallergenic, Shihtzu pup, Chewy, is often with us at the shop. He mostly just likes to say hi, get a treat, and then nap for the rest of your appointment! If that would ever be an issue for you or your guests, don’t hesitate for a minute to let us know.
After you pop the YES confetti, visit some of Granville’s cutest shops and restaurants to make a whole event of your shopping trip. It’s just one reason we love it here - you can make the entire town part of your shopping experience!
WHERE TO SHOP
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Cedar & Thread
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Green Velvet Granville
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Just Write
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Kussmaul Gallery
WHERE TO DINE
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Station {all new, by the Harvest Pizzeria group}
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The Pub on Broadway
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Day y Noche {great breakfast}
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Village Coffee Company
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Seek-No-Further Cidery {just for bevvies across the street}